I would rather pick up my purchase from you in person. Is this possible? There are situations where it makes more sense to pick up your purchase directly. Please send a contact form or email me to discuss pick-up options.
How soon will my item arrive? Items that are in stock will be shipped within two business days of receiving your order. Items which are out of stock (you will be notified in this case) or are made to order will be shipped within 2-3 weeks. If you need an item to arrive by a certain date, please send a contact form when ordering, and email me to verify that the item can be made and delivered to meet your needs.
What should I do if my jewelry needs to be repaired, or if I would like it refinished? Carrabassett Valley Jewelry stands behind all items sold and offers free repairs within 7 years of purchase if item was damaged through the course of normal wear. All other repair work will be assessed and the cost will be estimated before the work is completed.
Through the course of everyday wear sterling silver may become scratched and dull. If you would like to see it shine like the day you bought of received it, we would be happy to polish it again for you at no extra charge. Please follow the return shipping instructions above. Carrabassett Valley Jewelry will return the item to you after refinishing at no extra charge.
** An earring that had been lost in a driveway was found months later, bent, scratched and dented. It was able to be restored to near original condition with very little work…anything may be possible!
What is your return policy? Carrabassett Valley Jewelry strives to create jewelry that you will treasure always. However, if for some reason you are not satisfied with your purchase, please return the item(s) within 30 days of purchase. The item must be returned in unworn condition (there should be no visible signs of wear on the item) in order to be eligible for a full refund or exchange. Items that have been altered or damaged in any way may not be returned. Any items returned after 30 days from purchase will be subject to a $20 restocking fee.
If you were the purchaser, you may either receive a full refund, or exchange it for store credit equal to the purchase price.
If you received the item as a gift, you may either exchange it for store credit equal to the purchase price.
Any personalized or custom items may be returned on a case by case basis, and only if in unworn condition, and may be subject to a restocking fee.
You are responsible for return shipping costs. In order to ensure safe delivery I recommend placing item in a sturdy jewelry box and packing it securely in a bubble mailer envelope. Please insure returned items for the full retail value and ship them via USPS to:
Carrabassett Valley Jewelry
c/o Elizabeth Stefany
Spring Farm #5,
Carrabassett Valley, ME 04947